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Effective date: 31 July 2026 · Last updated: 30 October 2026
This Cookie Policy explains how CaptainSide Esports Pvt. Ltd. (“CaptainSide,” “we,” “us,” or “our”) uses cookies and similar technologies on captainside.com and our apps (the “Services”). It should be read together with our Privacy Policy, which explains how we handle your personal information more generally.
CaptainSide is only for people aged 18 or over. We do not knowingly set non-essential cookies for, or collect data from, anyone under 18. See section 9 of our Privacy Policy for what we do if we learn an account belongs to someone under 18.
Cookies are small text files placed on your device when you visit a website. We also use related technologies that work in a similar way:
Cookies: small files stored by your browser, used to keep you logged in, remember preferences, and measure how the Services are used.
Local storage / session storage: browser storage that holds data on your device with a larger capacity than cookies.
Pixels, tags and SDKs: small pieces of code (including through Google Tag Manager) that load other tools and help measure activity.
In this policy we refer to all of these simply as “cookies.”
We group cookies into four categories. Only the first is exempt from consent; the other three are “non-essential” and load only after you opt in, wherever you are (see Section 4).
| Category | What it does | Consent needed? |
|---|---|---|
| Strictly necessary | Enables core functions: signing in, keeping your session, security, load balancing, and remembering your cookie choices. The Services cannot work without these. | No |
| Functional | Remembers your preferences (e.g. language, volume, playback quality) and personalises the content you see: the clips and games we recommend from what you watch, like and skip, and the swipe count behind your Player DNA milestone cards. Without it, your likes, skips and watches are not used to build your recommendations, and you get no milestone cards. | Yes |
| Analytics / performance | Helps us understand how people use the Services so we can improve them (e.g. Google Analytics, Microsoft Clarity, PostHog). | Yes |
| Advertising / targeting | Used to measure or personalise advertising and marketing. | Yes |
The list below reflects the main tools on CaptainSide. Exact cookie names and durations can change as tools update, and we keep this list current.
| Tool / cookie | Provider | Purpose | Category | Typical duration |
|---|---|---|---|---|
| Session / auth cookie | CaptainSide (first-party) | Keeps you signed in and secures your session | Strictly necessary | Session / short-lived |
| Security / CSRF token | CaptainSide (first-party) | Protects against cross-site request forgery | Strictly necessary | Session |
| Consent preference cookie | CaptainSide / CMP | Remembers your cookie choices | Strictly necessary | 6–12 months |
| Device identifier cookie | CaptainSide (first-party) | Identifies your device across visits for analytics. Without analytics consent this is not set at all — a temporary identifier is held in your browser for the current tab only and is discarded when you close it. If you are not signed in and have allowed functional cookies, that temporary identifier is what links your swipes during the visit, so your feed and milestone cards still work. | Analytics (non-essential) | 2 years (with consent) / current tab only |
| Google Tag Manager | Loads and manages other tags/scripts | Depends on tags it loads* | n/a (container) | |
| Google Analytics (_ga, _ga_*) | Counts visits and measures how pages are used | Analytics (non-essential) | Up to 2 years | |
| Microsoft Clarity | Microsoft | Analytics and session replay (mouse, clicks, scroll) | Analytics (non-essential) | Up to 1 year |
| PostHog | PostHog | Product analytics and event tracking. With analytics consent it sets cookies and may record sessions; without it, it records no sessions and runs in cookieless mode (see below) and stores nothing on your device. | Analytics (non-essential) | Up to 1 year (with consent) / none without |
* Google Tag Manager itself sets no tracking cookies. It runs under Google Consent Mode, so the non-essential tags it loads (such as Google Analytics) set cookies only after you consent.
Cookieless analytics without consent. If you refuse analytics cookies, or haven’t chosen yet, we still count visits in an aggregate, cookieless way using PostHog. No cookie or other data is stored on or read from your device for this. PostHog’s servers combine your IP address and browser details with a random value that changes every day and keep only a one-way hash of the result, so a visitor can be counted within a single day but not recognised on a later day. We use it for page views and the features used (such as clicks and swipes), daily visitor counts, referring sites and campaign links, approximate country, and device and browser type. It is never linked to your CaptainSide account, and session replay stays off.
Functional without analytics. If you allow functional cookies but refuse analytics, we keep only what those features need: which clips you were shown, which games you liked or skipped, and how much of each clip you watched, so your recommendations learn what you enjoy. We do not keep how long you took to swipe, where a card sat in your feed, or which links you clicked, and these records are marked so they are never used for analytics, platform-wide rankings, or reporting. They are used only to shape your own feed and your Player DNA card.
We apply the same standard to every visitor, wherever you are. For users in the European Economic Area and the United Kingdom these protections are also required by the GDPR together with the ePrivacy rules (and, in the UK, PECR). In all cases:
Opt-in first. Non-essential cookies do not load until you actively accept them. Simply continuing to browse is not consent.
Refusing is as easy as accepting. Our banner offers a “Necessary only” option that is as prominent as “Allow all cookies.”
Granular control. You can accept or refuse each category (functional, analytics, advertising) separately. Strictly necessary cookies are always on and cannot be switched off.
Withdraw anytime. You can change your choices whenever you like using the “Cookie settings” control in Section 6 of this policy — withdrawing is as easy as giving consent.
We honour recognised opt-out signals such as Global Privacy Control for all visitors: if your browser sends one, we record a “necessary only” choice automatically and do not show you the banner. See also the controls described in Section 6 and in our Privacy Policy.
Microsoft Clarity can record how you interact with a page — mouse movement, clicks, and scrolling — to produce anonymised session replays and heatmaps. Because this is more detailed than basic analytics, we treat it as non-essential, load it only with your consent, and enable Clarity’s masking so that text you type (such as passwords or messages) is not captured. Data is processed by Microsoft as described in its privacy documentation.
On CaptainSide: use the cookie banner, or “Cookie settings” (the button below, your profile menu, or the sign-in page), to review or change your choices at any time. Withdrawing is as easy as giving consent.
In your browser: most browsers let you block or delete cookies through their settings. Blocking strictly necessary cookies may stop parts of the Services from working.
Opt-out tools: you can also use browser privacy signals like Global Privacy Control, and provider opt-outs where offered, such as the Google Analytics opt-out add-on.
Some cookies are set by third parties who process data under their own privacy terms. Where you consent to their cookies, their handling of your data is also governed by their policies:
Google (Tag Manager) — policies.google.com/privacy
Microsoft (Clarity) — privacy.microsoft.com
PostHog — posthog.com/privacy
We may update this Cookie Policy as our tools or the law change. We will post the updated version here with a new “Last updated” date and, where required, ask for your consent again.
Questions about cookies? Email privacy@captainside.com.
For formal complaints, contact our Grievance Officer: Sumit Dubey, hello@captainside.com.
You can also reach us at CaptainSide Esports Pvt. Ltd., LIG-846, Sector-5, Housing Board, Saddu, Raipur – 492014, Chhattisgarh, India.