Terms of Use

CaptainSide is only for people aged 18 and older. By creating an account you confirm that you are at least 18. If we learn that an account belongs to someone under 18, we will close it and delete its personal information as described in our Privacy Policy. You must also be legally permitted to use the Services in your country, and not barred from doing so under any applicable law.

To use certain features you must create an account. You agree to provide accurate information, keep it up to date, and keep your login credentials secure. You are responsible for all activity under your account. Do not share your account, create an account for anyone else, or use another person’s account without permission. Notify us immediately at hello@captainside.com if you suspect unauthorised use. We may refuse, suspend, or reclaim usernames, and may suspend or close accounts that breach these Terms.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Services for your own non-commercial use. We may update, change, or discontinue any part of the Services at any time.

“User Content” means anything you upload, post, stream, or share on the Services, including videos, images, clips, comments, messages, profile details, and lists.

You keep ownership of your User Content. By posting it, you grant CaptainSide a worldwide, non-exclusive, royalty-free, sub-licensable and transferable licence to host, store, reproduce, adapt, display, distribute, and promote that content for the purpose of operating, improving, and marketing the Services. This licence continues for content you have made public or shared with others even after you remove it, to the extent others have interacted with or re-shared it, and for reasonable backup and legal retention periods.

You represent and warrant that you own or have all necessary rights to your User Content, that it does not infringe anyone’s rights, and that it complies with these Terms and our Content and Community Guidelines. You are solely responsible for your User Content.

We do not endorse any User Content and are not responsible for it. We may, but are not obliged to, review, moderate, remove, or restrict any User Content at our discretion, including content that breaches these Terms or our Guidelines, or where required by law.

You agree to follow our Content and Community Guidelines and, in particular, not to:

• post content that is illegal, harmful, hateful, harassing, defamatory, obscene, sexually explicit, or that endangers minors;
• upload pirated, cracked, leaked, or infringing game builds or content, or anything you do not have the rights to share;
• impersonate any person or organisation, or misrepresent your affiliation;
• post spam, scams, malware, or deceptive or manipulative content;
• collect or publish other people’s private information without consent;
• interfere with, overload, scrape without permission, reverse engineer, or attempt to gain unauthorised access to the Services;
• use the Services to break any applicable law or the rights of others.

A fuller list of what is and is not allowed is in our Content and Community Guidelines.

CaptainSide helps players discover games and helps studios and creators reach players. If you upload content about a game, you confirm you have the right to do so. Studios and creators who provide content or run campaigns do so under separate arrangements with us, and these Terms apply in addition to any such arrangement. Listing or featuring a game does not imply endorsement by, or affiliation with, the game’s publisher unless stated.

You may choose to connect a public Steam account to improve your recommendations and surface games you already own. By connecting it, you authorise us to access the information you make available, as described in our Privacy Policy. CaptainSide is not affiliated with, endorsed by, or sponsored by Valve Corporation or Steam, and your use of Steam remains subject to Steam’s own terms. You can disconnect your Steam account at any time in your settings.

The Services, including our name, logo, design, software, and all content we create, are owned by CaptainSide or our licensors and are protected by law. Except for your own User Content and the limited licence to use the Services, nothing in these Terms gives you any right in our intellectual property. You may not copy, modify, distribute, or create derivative works from our materials without our written permission.

We respect intellectual property rights and expect our users to do the same. If you believe content on the Services infringes your rights or is otherwise unlawful, contact our Grievance Officer (Section 13) with details of the content, its location, your rights, and your contact information. We will review and act on valid complaints, including removing content where appropriate, and may remove the content of repeat infringers and close their accounts.

Some features or services may be paid. Where you make a payment, it is handled by third-party payment processors, and the applicable prices, taxes, and terms will be shown to you at the time. Unless required by law or stated otherwise, payments are non-refundable. We do not store full card details on our systems.

You may stop using the Services at any time and may delete your account through your in-app settings or by contacting us. When you delete your account we will delete or de-identify your personal information as described in our Privacy Policy, subject to lawful retention. We may suspend or terminate your access, remove content, or close your account if you breach these Terms or our Guidelines, if required by law, or to protect the Services or other users.

The Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any content is accurate or reliable. To the maximum extent permitted by law, CaptainSide and its directors, employees, and partners will not be liable for any indirect, incidental, special, or consequential loss, or loss of data, profits, or goodwill, arising from your use of the Services. Nothing in these Terms limits any liability that cannot be limited under applicable law.

In accordance with India’s Information Technology Act and the applicable Intermediary Guidelines and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:

Sumit Dubey, Grievance Officer
CaptainSide Esports Pvt. Ltd.
LIG-846, Sector-5, Housing Board, Saddu, Raipur – 492014, Chhattisgarh, India
Email: hello@captainside.com

You may contact the Grievance Officer to report a breach of these Terms, to complain about content, or to raise any grievance about the Services. We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days, or sooner where the law requires. Complaints about your personal data will be handled within the timelines under the Digital Personal Data Protection Act, and you may escalate an unresolved data grievance to the Data Protection Board of India.

To the extent permitted by law, you agree to indemnify and hold harmless CaptainSide from claims, damages, and reasonable costs arising out of your User Content, your use of the Services, or your breach of these Terms or the rights of any third party.

These Terms are governed by the laws of India. Subject to any rights you have under applicable law, the courts at Raipur, Chhattisgarh, India will have jurisdiction over any dispute arising from these Terms or the Services.

We may update these Terms from time to time. If we make material changes, we will notify you through the Services or by other reasonable means before they take effect, and we will update the “Last updated” date above. Your continued use of the Services after an update means you accept the revised Terms.

Questions about these Terms can be sent to hello@captainside.com, or to CaptainSide Esports Pvt. Ltd., LIG-846, Sector-5, Housing Board, Saddu, Raipur – 492014, Chhattisgarh, India. For grievances, contact our Grievance Officer as listed in Section 13.